Benefits of Switching to a Cloud Based Phone System

As small businesses grow and change, the ability to quickly scale up or down becomes a necessity. For example, adding new employees requires the company to modify its phone system to accommodate the need for news lines.

Using traditional on-premise telephone systems is upsizing and downsizing are harder to accomplish due to setup costs, on-site hardware, maintenance, and reliance on IT support. However, a cloud-based phone system, enable businesses to manage their communication systems in a more cost-effective, more streamlined and responsive manner.

Telephony systems are being phased out and becoming more irrelevant as businesses are now opting for cloud-based communications solutions, which are proven to be more cost-efficient and flexible.

Here are ten reasons why going cloud-based can help your company’s bottom line.

1.      Low-Cost Per Call

A VoIP telephone system utilizes Internet Protocol to make calls. Placing calls on traditional phone lines means a line is being used and taken up by the callers and because only so many lines can be installed, calls over land-lines can be expensive, especially long-distance calls.

Businesses using VoIP often have the ability to make local and long-distance calls for free.

2.      Fully Integrated Communications System

 The cloud provides a reliable business presence by helping to increase productivity with continuous access to email, instant messaging, voice, videoconferencing and CRM tools.

 3.      Exceptional Business Features

A cloud-based phone system enables the business to choose the features they need, with the ability to enable or disables features easily.

In addition, cloud-based systems provide employees with access anywhere and anytime via smartphone, softphone or desktop phone to include access to their business software.

4.      It Doesn’t Require an IT Team

When you subscribe to a cloud-based phone system, you no longer need infrastructure on-site. The providers take care of everything to include hosting, upgrades, and maintenance.

5.      Access to Business Features

A cloud-based system gives smaller businesses access to the type of features that larger corporations use. These include features such ads Call Center answers, Never Miss A Call, and Virtual Assistant.

6.      A Portable Office

As long as you have internet, cloud-based phone solutions allow for full phone systems functionality any time and anywhere. This can be especially useful for businesses that have teams in different locations throughout the country.

Many cloud-based service providers offer mobile apps that provide remote employees access to the system via their smartphones and tablets, allowing them to arrange conference calls, send and receive text messages, and manage all of their phone settings.

7.      Continuity for Businesses

Hosted PBX and VoIP allows a business to operate one straight forward communication system. As a business expands and new employees hired, a cloud-based system allows businesses to accommodate increased call volume and to add or deactivate as many extensions as needed and easily configurable from a mobile device or computer.

8.      Exceptional Customer Service

With the Virtual Receptionist (VR) or Auto Attendant, businesses can create unique greetings and assign to a specific department or direct calls to departments.

On hold messages with commonly asked questions or promotions can be easily added, as well as preprogramming holiday greetings.

9.      Cost-Effective

Cloud-based services are simple and cost effective allowing the business to deliver faster and have better output than a traditional telephone system. Also, employees spend less time managing their phones, and more time doing value-based activities like efficient client interaction.

10.  Reliable

But you ask, what if the internet stops working? The truth is, call-forwarding, like other features in VoIP systems, is very flexible.

You have the capability to choose how and where your calls are forwarded, meaning you don’t lose productivity due to weather events and local power outages. If your office phone can not be answered, your laptop or mobile device can answer the call.

Making the Right Decision for Your Business

Considering a move to a cloud-based VoIP system can be confusing with all the features and services available. It is always best to have a knowledgeable advisor to assist you with your specific needs and help you implement changes in the most efficient methods possible.

Cloud telephony offers greater control, greater flexibility and lower total cost of operating, which is good news for any size business.